General Terms and Conditions of Sale

Last updated: 05/02/2024

  1. Definitions

The terms and conditions presented here will be considered:

i             “Website”: refers to the website located at https://www.titi.pt/, including all subpages, content, services and functionalities available to users under this domain.

Ii            “User”: refers to any person who accesses the website, including unregistered users, such as users who have access to restricted areas of the website, such as the Customer Area.

iii           “Website owner”: Owner of the website https://www.titi.pt/

  1. Acceptance of terms

By accessing or using the website, the user agrees to be bound by these terms and conditions, as well as any additional terms and conditions that may or may be published on the website, including, but not limited to, the Privacy Policy and the Cookie Use Policy. If you do not agree or have any reservations about these terms and conditions, or any additional terms referred to here, you must not use this website. We encourage all users to review these terms and conditions regularly to stay up to date with any changes that may be made. Subsequent use of the website following the posting of changes to these terms will imply acceptance of those changes.

  1. Modification of terms

We reserve the right to modify these terms and conditions at any time. After the revised terms are published on the website, we will update the “Last Updated” date at the top of this page. We encourage users to review the modified terms. Subsequent use of the website after the revised terms are published means that the user accepts and agrees to the changes. If the user does not agree with the changes made to the terms and conditions, they must immediately stop using the website.

  1. Age restriction

The website allows you to purchase products online. Access to the website and the ability to make purchases are restricted to individuals who are of the minimum legal age required to carry out legal transactions. By using the website, the user represents and warrants that they are of the minimum legal age necessary, as applicable, to access the content displayed here and make online purchases. You may be asked to provide proof of your age at any time to verify compliance with this restriction. Any false or misleading information about the user’s age constitutes a violation of the website’s terms of use and may result in the suspension or termination of access to the website.

  1. Privacy

We respect the privacy of all users of our website and are firmly committed to protecting your personal information. We encourage you to read and understand our Privacy Policy, accessible here, which details how we obtain, collect, use, process and share users’ personal data, in accordance with applicable data protection laws. By using our website, you expressly agree to the processing of your personal information as described in our Privacy Policy. Please be aware that the Privacy Policy may be updated from time to time, and it is your responsibility to check it regularly to stay informed about how we protect your privacy.

  1. Use of the website

As a user, you are only permitted to use the website exclusively for lawful purposes and in strict accordance with these terms, under penalty of liability under the applicable legal terms. It is expressly prohibited to use the website in any way:

  • Violate any applicable national, local or international legislation, regardless of the user’s location or where access to the website is made.
  • Infringe the rights or interests of third parties, including, but not limited to, personality rights (image rights, privacy and dignity) and intellectual property rights, such as, but not limited to, copyrights, trademarks, patents, designs or models, and trade secrets.
  • Interfere with, tamper with, or disrupt the normal functioning of the website, including the distribution of viruses or other malicious code, phishing attacks, spamming, and DDoS attacks.
  1. User account creation and management

When creating an account in the customer area of ​​the website, the user undertakes to provide true, accurate, current and complete information as requested by the registration process, and to update this information in order to keep it true, accurate, current and complete. Responsibility for the confidentiality of the account and password, as well as for all activities that occur under the account, rests exclusively with the user. The website reserves the right to suspend or terminate accounts that present false, inaccurate, outdated or incomplete information.

  1. Purchase and payment process

When making purchases on the website, the user accepts and agrees with the established purchase and payment process. All product prices are clearly indicated on the website and include all applicable taxes unless otherwise stated. The website accepts several forms of payment, detailed on the checkout page. The user must ensure that they are authorized to use the chosen payment method and that there are sufficient funds to cover the cost of the purchase. The website implements robust security measures to protect payment information and personal information, but is not responsible for fraud or unauthorized use of payment methods.

Cancellation or return policies will be specified in the sales conditions of each product, and the user must familiarize themselves with these before proceeding with the purchase. In case of problems with the transaction, the user must immediately contact the website’s customer support.

  1. Product delivery

Estimated delivery times and available shipping methods will be specified on each product page and during the checkout process. The website undertakes to make all reasonable efforts to meet estimated delivery times, but such times are indicative only and do not constitute a guarantee. In case of delay in delivery, the website will inform the user, providing a new delivery estimate.

If an ordered product is not available, the website undertakes to inform the user as soon as possible, offering the option of refund, exchange for another product or wait for its new availability.

Shipping costs, when applicable, will be expressly indicated during the purchase process. Responsibility for purchased products passes to the user upon delivery. In case of obvious damage to the packaging upon delivery, it is recommended that the user refuse to accept the product and immediately notify the website.

  1. Product information and descriptions

We are committed to providing accurate and complete descriptions of all food products available on the website, including, but not limited to, ingredient lists, nutritional information, allergen indications (if applicable), quantity of featured ingredients (%), quantity of the product (weight/volume/units), information regarding the producer or packer, country of origin, expiration date, and storage and use instructions. We will make every effort to ensure this information is clear, complete and up-to-date, but we recommend that users read product information carefully before purchasing.

  1. Specific returns and exchanges policy for food products

Jorge & Cardoso does not accept product returns for health protection and hygiene reasons after delivery.

If the packaging or product is damaged or non-conforming upon receipt, the customer must contact Jorge & Cardoso, Lda., as soon as possible via email at consumer@titi.pt. This contact is essential to analyze the situation and, if applicable, refund the amount paid or send a compensatory product corresponding to the one ordered. To follow up on the complaint, it is mandatory for the customer to provide in the email the order number, the products to be claimed, the reasons for the complaint, as well as the batches and expiry dates of the products involved.

  1. Limitations on the delivery of food products

Certain food products may be subject to delivery limitations due to their perishable nature or special transportation requirements. These limitations will be clearly indicated on the product page and during the purchase process.

  1. Intellectual Property

The content of the website, including, but not limited to, texts, images, graphics, videos, photographs, written information, designs, computer programs, databases and other works and materials, is protected by intellectual property rights, which include rights copyright, rights to computer programs and databases, business secrets, database manufacturer’s rights, among others. This content is the exclusive property of the website owner or is appropriately licensed and authorized for use on the website.

The user is prohibited from reproducing, publishing, adapting, modifying, communicating, making available to the public, disseminating, extracting or otherwise using the contents of the website without the prior, express and written consent of the website owner. This applies regardless of whether or not the contents are protected by intellectual property rights or considered trade secrets.

Copying, downloading, extracting and printing materials from the website are expressly prohibited for any type of use, especially with regard to commercial use. Any act of reproduction, distribution, public communication, availability, transformation, extraction, as well as any other form of exploitation of all or part of these contents or elements in any form or by any means will require the prior written consent of the website owner.

The brands, logos and other distinctive commercial signs, as well as any other materials and content protected by intellectual property rights available on the website, are the exclusive property of the website owner and cannot be used for any purpose without prior written consent of the website owner.

The user acknowledges and accepts that all intellectual property rights in the content and/or any other elements available on the website belong to the website owner or are duly authorized for publication on the website.

If a user or third party believes that their intellectual property rights or personality rights have been violated, we ask that you contact us immediately via email at geral@titi.pt so that we can carry out an immediate review of the content. Your communication must include:

  1. Identification and contact of the holder of the allegedly violated rights or their legal representative.
  2. If applicable, details of the legal representative, attaching a power of attorney for this purpose.
  3. Detailed description of protected content and its location on the website.
  4. Express declaration and proof of ownership of the violated rights.

We undertake to analyze the communications received as quickly as possible and, in the event of a proven violation, to immediately remove the content in question.

  1. User-generated content

By submitting any type of content to the website, such as texts, images, videos and comments, the user guarantees that they hold or are authorized to use and license all intellectual property rights related to the submitted content, ensuring that it does not violate rights or third party interests, including, but not limited to, intellectual property rights, privacy rights and image rights.

In the event of a complaint or dispute by third parties alleging that the content submitted by the user violates their rights, the user undertakes to provide all necessary assistance to the website owner to defend such claims.

The user acknowledges that, by submitting content to the website, they will not be entitled to any compensation or reimbursement from the website owner for the use of the content.

  1. Disclaimer of warranties

The website https://www.titi.pt/ is made available to the user “as is” and “as available”, without any warranties, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a specific purpose, non-infringement, or any other warranty that may arise in the course of performance or trade. We do not guarantee the accuracy, completeness, or usefulness of the content and information provided through the website and, hereby, we disclaim any and all liability relating to the trust placed by the user or any visitor to the website, or by any person who may be informed of any of its contents.

We do not warrant that use of the website will be uninterrupted, secure, error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or other harmful components.

Under no circumstances will we be liable for any damages, including, without limitation, direct, indirect, special, incidental, consequential, tort, punitive or incidental damages, or any other damages arising out of or in any way connected with access , use or inability to use the website, or the content and information made available.

  1. Limitation of liability

As owner of the website, we undertake to adopt the necessary technical and organizational measures to ensure the security and confidentiality of the personal data processed, protecting them against unauthorized or illegal processing, accidental loss, destruction or damage. This includes implementing appropriate policies and procedures to ensure a level of security appropriate to the risk, as well as continually reviewing and updating these measures.

However, it is important to recognize that absolute security cannot be guaranteed on the internet. Although we strive to protect personal data, we cannot ensure or warrant the complete security of data transmitted to our website. Any transmission is done at the user’s own risk.

The owner of the website will not be responsible for loss or damage arising from circumstances beyond its reasonable control, including, but not limited to, acts of God, cyber attacks, unforeseen technical failures, malware interventions or any other form. interference by third parties in the normal functioning of the website.

Therefore, while we strive to use commercially acceptable means to protect personal data, we cannot guarantee its absolute security. The website owner’s liability for direct damages resulting from failure to comply with its obligations under this clause will be limited to the extent permitted by applicable law.

You acknowledge that you are responsible for maintaining the security of your own data, including protecting your access credentials and using secure internet connections when accessing the website. Users are strongly recommended to take their own measures to protect themselves against unauthorized access to their personal data.

  1. Liability for food products

As the owner of the website, we assume responsibility for the compliance of food products with the descriptions provided and food safety standards. However, liability for damages resulting from the consumption of defective or non-conforming products will be limited as stipulated in applicable laws.

  1. Compensation

Any violation of these terms or the contents of this website, by the user, will result in the obligation to compensate the website owner.

  1. Applicable law

These terms and conditions and the use of the website will be governed by and interpreted in accordance with the laws of the Portuguese Republic.

  1. Competent court

The user agrees that any action, regarding available and unavailable rights, patrimonial or non-patrimonial rights, arising from or related to these terms and conditions must be filed with the Tribunal Judicial da Comarca de Lisboa Oeste (Mafra), in Portugal.

  1. Reduction

If any provision of these terms and conditions is considered null, invalid or ineffective, the provision will be applied with the necessary adaptations, with the remaining provisions remaining in full force.

  1. Entire Agreement

These terms and conditions, together with the Privacy Policy of this website, constitute the entire agreement between the user and the website in relation to its use.

  1. Contacts

For additional information about the owner of the website, your legal representative, as subscriber, may be contacted using the following information:

Name: Jorge & Cardoso, Lda.

Email address: geral@titi.pt

Address: Estrada Nacional 375 no. 13, 2640-747 São Miguel de Alcainça – Mafra

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